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OpenNaaS has an issue tracker, accessible at http://jira.i2cat.net:8080. There you can check for already reported issues and find solutions to them.

Error reporting

If you have found an error in OpenNaaS software, or an unexpected behaviour that looks like an error to you, please don't hesitate to report it.

Note

In order to help the development team to reproduce the error, please include following information in the error report:

  • Description of the error or undesired behaviour.
  • Shell history file or script to reproduce the error. Shell history is placed in ${usr_home}/.karaf/karaf.history in the server
  • Support files used in the script (e.g. resource descriptors)
  • A zip with OpenNaaS log files. Log files are placed in ${opennaas-path}/data/log/ folder in the server.

Issue tracker registered users can create bug tickets to report the error, attaching collected information.

While we work out public access to the issue tracker, non registered users can use mailing lists for reporting. If you are becoming an active participant or plan to report periodically, consider to ask for issue tracker registration in our mailing list.

Remote support

In case we can not reproduce a bug, then remote access to your OpenNaaS installation may be needed. You can check this tutorial as base material to enable remote access.